At our bank, we believe that an informed customer is an empowered customer. As part of our commitment to transparency and trust, we encourage all our customers to stay aware of their rights, responsibilities, and the latest developments in the banking sector.
Key Areas of Customer Awareness:
Know Your Rights:
- You have the right to clear and transparent information about our products and services.
- You can access your account details and transaction history at any time.
- You are entitled to fair treatment and redressal of grievances.
Digital Security:
- Never share your OTP, ATM PIN, CVV, or internet banking password with anyone.
- Do not click on suspicious links or respond to unknown emails claiming to be from the bank.
- Always log out of your online banking session and keep your devices secure.
Grievance Redressal:
- We have a structured complaint handling system.
- You can approach the branch manager or use our toll-free number and email support to raise any issue.
- In case of unresolved grievances, you may approach the Banking Ombudsman.
Beware of Frauds:
- Fraudsters may pose as bank representatives. Always verify before responding to such calls or messages.
- Report any unauthorized transactions immediately to the bank.
Customer Education Initiatives:
- We regularly conduct awareness programs in branches and through digital channels.
- Educational material on financial literacy, cyber security, and safe banking is available at all branches and our website.
Responsible Banking:
- Read and understand the terms and conditions before availing any loan or investment product.
- Ensure timely repayment of loans and EMIs to maintain a healthy credit score.
